Warranty

We stand by our products and naturally do our best to deliver them to you in optimal condition. However, it can happen that an order is damaged during transport or that another issue arises for which you can claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of the delivery of the goods. You may have additional rights under applicable national law.

When you discover or should have discovered a defect in the product, you must contact us within a reasonable time. A reasonable period is in any case two months. In certain circumstances, a period longer than two months may also be acceptable.

If you contact us in time, we will provide a free repair or replacement.

Complaints

It can always happen that something doesn't go exactly as planned. We advise you to first report your complaints to us by writing to info@luto-supplements.nl. If this does not lead to a solution, EU consumers can submit their complaints via the European Commission's ODR (Online Dispute Resolution) platform, available at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit it via the European Union platform.